CSA · Question #153
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
The correct answer is A. Notifications. This question asks for the ServiceNow feature responsible for informing users about platform activities and updates, often triggered by events.
Question
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
Options
- ANotifications
- BAlerts
- CTexts
- DEvents
- EEmails
How the community answered
(34 responses)- A88% (30)
- C3% (1)
- D3% (1)
- E6% (2)
Why each option
This question asks for the ServiceNow feature responsible for informing users about platform activities and updates, often triggered by events.
Notifications are the primary ServiceNow feature used to inform users about various activities, system updates, or changes in records, and they are frequently triggered by events. Notifications can send messages via email, SMS, or directly within the ServiceNow platform.
Alerts are a broader concept and not a specific ServiceNow feature for informing users in this context; they might be part of an alerting system.
Texts are a method of delivery for notifications, not the feature itself that informs users.
Events are what *trigger* notifications, not the notifications themselves; events are records of something that happened in the system.
Emails are a delivery method for notifications, not the overarching feature.
Concept tested: ServiceNow notifications and event triggers
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/concept/c_Notifications.html
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