ServiceNow
CSA · Question #161
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automa
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Submitted by lars.no· Apr 18, 2026Self-Service and Process Automation
Question
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
Options
- ACreate Record Producer
- BCreate Catalog Item
- CCreate Order Guide
- DCreate Content Item
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Topics
#Service Catalog#Record Producer#Incident Management#Self-Service