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CSA · Question #200

On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

The correct answer is B. Relationships. The CI Dependency View leverages relationships between Configuration Items (CIs) to visually map how infrastructure items, like a server, support or are dependent on various services.

Submitted by kevin_r· Apr 18, 2026User Interface and Navigation

Question

On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

Options

  • AAutomapping Utility
  • BRelationships
  • CService Tracer
  • DTransform Map

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    90% (37)
  • C
    2% (1)
  • D
    5% (2)

Why each option

The CI Dependency View leverages relationships between Configuration Items (CIs) to visually map how infrastructure items, like a server, support or are dependent on various services.

AAutomapping Utility

An Automapping Utility might help discover CIs and their relationships, but it is not the mechanism that enables the tracing itself within the Dependency View.

BRelationshipsCorrect

In the CI Dependency View, the connections and dependencies between Configuration Items (CIs), such as a server and the services it supports, are defined and visualized through CI Relationships. These relationships establish the links (e.g., 'Runs on::Runs') that allow users to trace upstream and downstream dependencies, revealing which services rely on a particular infrastructure item.

CService Tracer

Service Tracer is not a standard, direct term for the underlying mechanism of dependency mapping in ServiceNow's CI Dependency View; the core concept is 'Relationships.'

DTransform Map

Transform Maps are used for importing data into ServiceNow and mapping it to target tables, not for defining or visualizing real-time CI dependencies.

Concept tested: CI Relationships in Dependency View

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/cmdb-relationships.html

Topics

#CMDB#CI Relationships#Dependency View#Configuration Items

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