CSA · Question #200
On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
The correct answer is B. Relationships. The CI Dependency View leverages relationships between Configuration Items (CIs) to visually map how infrastructure items, like a server, support or are dependent on various services.
Question
On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
Options
- AAutomapping Utility
- BRelationships
- CService Tracer
- DTransform Map
How the community answered
(41 responses)- A2% (1)
- B90% (37)
- C2% (1)
- D5% (2)
Why each option
The CI Dependency View leverages relationships between Configuration Items (CIs) to visually map how infrastructure items, like a server, support or are dependent on various services.
An Automapping Utility might help discover CIs and their relationships, but it is not the mechanism that enables the tracing itself within the Dependency View.
In the CI Dependency View, the connections and dependencies between Configuration Items (CIs), such as a server and the services it supports, are defined and visualized through CI Relationships. These relationships establish the links (e.g., 'Runs on::Runs') that allow users to trace upstream and downstream dependencies, revealing which services rely on a particular infrastructure item.
Service Tracer is not a standard, direct term for the underlying mechanism of dependency mapping in ServiceNow's CI Dependency View; the core concept is 'Relationships.'
Transform Maps are used for importing data into ServiceNow and mapping it to target tables, not for defining or visualizing real-time CI dependencies.
Concept tested: CI Relationships in Dependency View
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/cmdb-relationships.html
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