CSA Question #201: Real Exam Question with Answer & Explanation

The correct answer is A: Gear. To personalize the column layout of a related list in ServiceNow, a user would click the Gear icon.

Submitted by rohit_dlh· Apr 18, 2026User Interface and Navigation

Question

From a related list, what would a user click to personalize the layout of the columns?

To personalize the column layout of a related list in ServiceNow, a user would click the Gear icon.

Common mistakes.

B. A Context Menu (right-click menu) offers various actions on selected items or the list itself, but direct column personalization is typically handled by the Gear icon.
C. A Pencil icon usually signifies editing the data within a record or a specific item's properties, not the structural layout of a list.
D. A Magnifier icon is used for searching within a list, not for customizing its column layout.

Concept tested. Personalizing list column layout

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-lists/concept/c_PersonalizingAList.html

#ServiceNow UI#Related Lists#List Personalization#Column Layout

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