CSA Exam Questions

From a related list, what would a user click to personalize the layout of the columns?

What is the language used for scripting in ServiceNow?

What are examples of UI Actions, relating to Lists? (Choose four.)

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms: - Requested for - Requested by...

A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

What access does a user need to be able to import articles to a knowledge base?

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

To apply a UI Policy to all views, which field should be set to true in its definition record?

What are the steps for importing data using an import set?

Which type of scripts run in the browser?

Which modules can you use to create a new table? (Choose two.)

Which one of the following describes the primary operations performed against tables in the ServiceNow platform?

How is a user defined in ServiceNow?

Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board interface?

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What iss...

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

A customer requests the following data quality measures be added: - Incident numbers should be read only, on all lists and forms, for all users. - Short Description field should be...

On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

What catalog tool would you use to create a catalog item or record producer?

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

When moving a homepage or dashboard between instances, what must you remember?

What is the platform name for the Group table?

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

What role enables someone to authorize a request, with no other permissions on the platform?

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

How would you distinguish between a Base Class table and a Parent Class table?

When a custom table is created, which access control rules are automatically created? (Choose four.)

When building an extended table from a base table, which fields do you need to create? (Choose two.)

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

As administrator, what must you do to access features of High Security Settings?

What section on the notes tab, shows the history of the work documented on the record?

How would you navigate to the Schema map for a table?

Which is the base table of the configuration management database hierarchy?

Which best describes a field in a ServiceNow table?

What are examples of UI Actions relating to forms? (Choose three.)

Here is an example of the criteria set for a knowledge base: Companies: ACME North America Departments: HR Groups: ACME Managers Match All: Yes In this example, what users would ha...

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

A customer has asked for the following updates to a form: - Make Resolution code Mandatory, when state is changed to Resolved - Hide Major Incident check box, unless logged in user...

What setting allows users to view a Knowledge Base article even if they are not logged in?

When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? (Choose three.)

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement?...

For your implementation, the following tables are extended from each other: - Incident table is extended from Task table. - Super Incident table is extended from Incident table. In...

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Which type of ServiceNow script runs on the web browser?