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CSA · Question #217

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

The correct answer is B. Edit D. Manage E. New. On a related list, users commonly interact with records using buttons such as 'Edit' to manage associations, 'Manage' for a dedicated interface to link/unlink records, and 'New' to create directly related records.

Submitted by lucia.co· Apr 18, 2026User Interface and Navigation

Question

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

Options

  • AAdd
  • BEdit
  • CPublish
  • DManage
  • ENew

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    89% (25)
  • C
    7% (2)

Why each option

On a related list, users commonly interact with records using buttons such as 'Edit' to manage associations, 'Manage' for a dedicated interface to link/unlink records, and 'New' to create directly related records.

AAdd

While 'Add' implies linking, 'Edit' or 'Manage' are the specific and more common button labels for associating existing records, whereas 'New' creates a fresh record.

BEditCorrect

The 'Edit' button on a related list typically allows users to select existing records from a pop-up list to associate or disassociate them with the current parent record.

CPublish

'Publish' is an action typically associated with knowledge articles or catalog items, not a common button for managing records on a related list.

DManageCorrect

The 'Manage' button provides a dedicated interface, often a pop-up window, to add or remove existing records from the related list efficiently.

ENewCorrect

The 'New' button directly creates a new record of the related type and automatically establishes the link to the parent record of the form being viewed.

Concept tested: Related list actions and buttons

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_RelatedLists.html

Topics

#Related Lists#User Interface#Record Management#Platform Navigation

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