CSA · Question #218
A customer requests the following data quality measures be added: - Incident numbers should be read only, on all lists and forms, for all users. - Short Description field should be mandatory, on all r
The correct answer is C. Data Policy. To enforce data quality rules like making fields read-only or mandatory on forms and lists, Data Policies are the appropriate configuration tool in ServiceNow.
Question
A customer requests the following data quality measures be added:
- Incident numbers should be read only, on all lists and forms, for all
users.
- Short Description field should be mandatory, on all records, across
all applications, on Insert. Which type of policy would you use to meet this requirement?
Options
- AData Quality Policy
- BDictionary Design Policy
- CData Policy
- DField Criteria Policy
How the community answered
(64 responses)- A8% (5)
- B3% (2)
- C88% (56)
- D2% (1)
Why each option
To enforce data quality rules like making fields read-only or mandatory on forms and lists, Data Policies are the appropriate configuration tool in ServiceNow.
"Data Quality Policy" is not a standard, specific ServiceNow feature for implementing these types of field rules.
"Dictionary Design Policy" is not a standard ServiceNow feature; dictionary entries define field properties, but Data Policies enforce runtime behavior and consistency.
Data Policies are used to enforce data integrity by making fields mandatory, read-only, or hidden based on conditions across all methods of record interaction, including forms, lists, and imports, directly addressing the requirements for incident numbers and short descriptions.
"Field Criteria Policy" is not a standard, specific ServiceNow feature for implementing these types of field rules.
Concept tested: Data Policies for field validation
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/data-security/concept/c_DataPolicies.html
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