ServiceNow
CSA · Question #216
CSA Question #216: Real Exam Question with Answer & Explanation
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Submitted by takeshi77· Apr 18, 2026Database Management and Platform Security
Question
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? (Choose two.)
Options
- ATheir user account does not have itil role
- BTheir user account was not approved by their manager
- CTheir user account is not logged in properly
- DTheir user account failed LDAP authentication
- ETheir user account does not belong to any groups, which contain the itil role
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Topics
#User Roles#ITIL Role#Access Control#User Groups