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CSA · Question #243

Here is an example of the criteria set for a knowledge base: Companies: ACME North America Departments: HR Groups: ACME Managers Match All: Yes In this example, what users would have access to this…

The correct answer is A. Members of the ACME Manager group, who are also members of HR Department and part of. When the 'Match All: Yes' criterion is set for a knowledge base, users must meet all specified conditions simultaneously to gain access.

Submitted by mateo_ar· Apr 18, 2026Configuring Applications for Collaboration

Question

Here is an example of the criteria set for a knowledge base:

Companies: ACME North America Departments: HR Groups: ACME Managers Match All: Yes In this example, what users would have access to this knowledge base?

Options

  • AMembers of the ACME Manager group, who are also members of HR Department and part of
  • BEmployees of ACME North America, who are members of HR Department or the ACME
  • CUsers which are members of either ACME North America, or HR Department, or ACME
  • DMembers of the ACME Managers group, and HR department, regardless of geography

How the community answered

(46 responses)
  • A
    89% (41)
  • B
    2% (1)
  • C
    2% (1)
  • D
    7% (3)

Why each option

When the 'Match All: Yes' criterion is set for a knowledge base, users must meet all specified conditions simultaneously to gain access.

AMembers of the ACME Manager group, who are also members of HR Department and part ofCorrect

The 'Match All: Yes' setting requires a user to satisfy all listed criteria simultaneously, meaning they must belong to the ACME North America company, the HR department, and the ACME Managers group.

BEmployees of ACME North America, who are members of HR Department or the ACME

This option uses 'or' for department and group, contradicting the 'Match All: Yes' setting which requires all conditions to be met.

CUsers which are members of either ACME North America, or HR Department, or ACME

This option uses 'either...or' for all criteria, which is incorrect as 'Match All: Yes' implies an AND condition across all criteria.

DMembers of the ACME Managers group, and HR department, regardless of geography

This option omits the company requirement (ACME North America) and explicitly states 'regardless of geography,' which might contradict the company filter.

Concept tested: Knowledge Base access criteria

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/create-knowledge-base.html

Topics

#Knowledge Base Access#User Access Control#Match All Logic#Knowledge Management

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