CSA Question #248: Real Exam Question with Answer & Explanation

Question

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

Options

• AAdministrators can update the email notification named "System Upgraded" in the System Logs
• BAdministrators can update the email notification named "System Upgraded" in the Notifications
• CAdministrators can write a Client Script to send out an email to the Administrator when an Update
• DAdministrators can write a Business Rule to send out an email to the Administrator when an

Explanation

ServiceNow instances have pre-built email notifications, such as 'System Upgraded', which administrators can configure to automatically send alerts upon specific system events like upgrades.

Common mistakes.

• A. System Logs contain records of system events but are not where email notifications are configured.
• C. Client Scripts run on the client-side (web browser) and cannot directly send server-side emails; they are primarily for UI interaction.
• D. While a Business Rule could theoretically send an email, using a pre-existing notification is the intended and 'easy' way, and directly writing a Business Rule for an upgrade event would be more complex than simply configuring an existing notification.

Concept tested. System email notifications configuration

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/notification/concept/notifications.html

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