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ServiceNow

CSA · Question #248

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

The correct answer is B. Administrators can update the email notification named "System Upgraded" in the Notifications. ServiceNow instances have pre-built email notifications, such as 'System Upgraded', which administrators can configure to automatically send alerts upon specific system events like upgrades.

Submitted by stefanr· Apr 18, 2026Configuring Applications for Collaboration

Question

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

Options

  • AAdministrators can update the email notification named "System Upgraded" in the System Logs
  • BAdministrators can update the email notification named "System Upgraded" in the Notifications
  • CAdministrators can write a Client Script to send out an email to the Administrator when an Update
  • DAdministrators can write a Business Rule to send out an email to the Administrator when an

How the community answered

(44 responses)
  • A
    2% (1)
  • B
    91% (40)
  • C
    5% (2)
  • D
    2% (1)

Why each option

ServiceNow instances have pre-built email notifications, such as 'System Upgraded', which administrators can configure to automatically send alerts upon specific system events like upgrades.

AAdministrators can update the email notification named "System Upgraded" in the System Logs

System Logs contain records of system events but are not where email notifications are configured.

BAdministrators can update the email notification named "System Upgraded" in the NotificationsCorrect

ServiceNow provides out-of-the-box email notifications for various system events, including 'System Upgraded'. Administrators can easily find and customize these notifications under the 'Notifications' module to suit their alerting requirements.

CAdministrators can write a Client Script to send out an email to the Administrator when an Update

Client Scripts run on the client-side (web browser) and cannot directly send server-side emails; they are primarily for UI interaction.

DAdministrators can write a Business Rule to send out an email to the Administrator when an

While a Business Rule could theoretically send an email, using a pre-existing notification is the intended and 'easy' way, and directly writing a Business Rule for an upgrade event would be more complex than simply configuring an existing notification.

Concept tested: System email notifications configuration

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/notification/concept/notifications.html

Topics

#Email Notifications#System Configuration#Instance Administration#Platform Features

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