A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.)

The correct answer is B. Discovery C. Configuration Management (CMDB) D. Service Mapping. Discovery (B) automatically scans the network to find infrastructure components (servers, databases, network devices) and populates the CMDB with that data. Configuration Management / CMDB (C) is the central repository that stores and tracks all configuration items (CIs) and thei

Submitted by parkjh· Apr 18, 2026Self-Service and Process Automation

Question

Options

AAsset Management
BDiscovery
CConfiguration Management (CMDB)
DService Mapping
EPerformance Analytics

How the community answered

(46 responses)

A
20% (9)
B
70% (32)
E
11% (5)

Explanation

Discovery (B) automatically scans the network to find infrastructure components (servers, databases, network devices) and populates the CMDB with that data. Configuration Management / CMDB (C) is the central repository that stores and tracks all configuration items (CIs) and their relationships - it is the core system of record for infrastructure components. Service Mapping (D) traces the connections between infrastructure components and the business services they support, which is essential for understanding what backs an eCommerce service. Asset Management (A) focuses on the financial and lifecycle tracking of assets rather than service relationships. Performance Analytics (E) is a reporting and KPI tool, not an infrastructure discovery or tracking product.

Topics

#CMDB#Discovery#Service Mapping#IT Operations Management

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