CSA · Question #222
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
The correct answer is B. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter. To add a "Special Handling" tag to an Incident record, click the "More options" icon, select "Add Tag," type "Special Handling," and press enter.
Question
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
Options
- AClick on the Context menu, select Add Tag, type Special Handling, press enter
- BClick on the More options (...) icon, click Add Tag, type Special Handling, press enter
- COn the Tag field, select Special Handling from the choice list
- DOn the Special Handling field, check the box
How the community answered
(24 responses)- B88% (21)
- C4% (1)
- D8% (2)
Why each option
To add a "Special Handling" tag to an Incident record, click the "More options" icon, select "Add Tag," type "Special Handling," and press enter.
While the context menu can offer various actions, the "More options" (...) icon is the standard and more explicit UI element for accessing actions like adding tags on a record form.
In ServiceNow, the common user interface for adding tags to a record involves clicking the "More options" (...) icon, which reveals actions like "Add Tag" for dynamic labeling.
Tags are not typically added by selecting from a pre-defined choice list within a dedicated "Tag field" in a standard ServiceNow form but rather through a dynamic input method.
"Special Handling" would be a tag, not a pre-existing checkbox field named "Special Handling" on a record form.
Concept tested: Adding tags to records
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/platform-user-interface/task/use-tags.html
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