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CSA · Question #221

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

The correct answer is C. Reference. A Reference field on a ServiceNow form allows users to link to a record in another table and provides an icon to quickly preview the associated record's details.

Submitted by olafpl· Apr 18, 2026User Interface and Navigation

Question

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

Options

  • ALookup
  • BPreview
  • CReference
  • DSnapshot
  • EQuickview
  • FDrilldown

How the community answered

(30 responses)
  • A
    3% (1)
  • C
    93% (28)
  • D
    3% (1)

Why each option

A Reference field on a ServiceNow form allows users to link to a record in another table and provides an icon to quickly preview the associated record's details.

ALookup

"Lookup" is a general term for searching, not a specific field type in ServiceNow that inherently features a preview icon for referenced records.

BPreview

"Preview" describes the action of viewing, not the name of the specific field type that enables this functionality.

CReferenceCorrect

A Reference field is designed to store a link to a record in another table and typically includes a small information icon (e.g., an 'i') which, when clicked, displays a pop-up preview of the referenced record's details without requiring navigation away from the current form.

DSnapshot

"Snapshot" is not a recognized ServiceNow field type that provides this specific type of record preview functionality.

EQuickview

"Quickview" is not a standard ServiceNow field type.

FDrilldown

"Drilldown" refers to navigating to more detailed data, but not the specific field type or icon associated with previewing a referenced record.

Concept tested: Reference field preview functionality

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/forms/concept/c_FormElements.html

Topics

#Reference fields#Form fields#UI elements#Record preview

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