CSA · Question #224
When moving a homepage or dashboard between instances, what must you remember?
The correct answer is A. Manually add them to the update set. When moving homepages or dashboards between ServiceNow instances, you must manually add them to an update set because they are not captured automatically.
Question
When moving a homepage or dashboard between instances, what must you remember?
Options
- AManually add them to the update set
- BThey cannot be moved via update set
- CThey are automatically added to the update set
- DCreate a separate update set for them
How the community answered
(34 responses)- A88% (30)
- B3% (1)
- C6% (2)
- D3% (1)
Why each option
When moving homepages or dashboards between ServiceNow instances, you must manually add them to an update set because they are not captured automatically.
Homepages and dashboards are among the record types in ServiceNow that are not automatically tracked and included in update sets, requiring a manual addition to ensure their transfer between instances.
Homepages and dashboards can be moved between instances using update sets, but it requires manual intervention, not that they are impossible to move this way.
Unlike many configuration changes, homepages and dashboards are specifically excluded from automatic capture in update sets and must be added manually.
While creating a separate update set for specific changes is good practice, the core issue is the manual addition, not necessarily the creation of a separate update set itself.
Concept tested: Update set limitations for homepages/dashboards
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/dashboards/task/t_MoveDashboardToAnotherInstance.html
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