CSA · Question #238
What section on the notes tab, shows the history of the work documented on the record?
The correct answer is E. Activity. The 'Activity' formatter, typically displayed on the Notes tab, provides a chronological history of all work documented on a ServiceNow record, including updates, work notes, and comments.
Question
What section on the notes tab, shows the history of the work documented on the record?
Options
- AAudit Log
- BTimeline
- CJournal
- DDiary
- EActivity
How the community answered
(22 responses)- A5% (1)
- E95% (21)
Why each option
The 'Activity' formatter, typically displayed on the Notes tab, provides a chronological history of all work documented on a ServiceNow record, including updates, work notes, and comments.
An 'Audit Log' is a broader, system-level feature for tracking all data changes for compliance purposes, distinct from the user-facing 'Activity' section on a record's Notes tab.
While an activity stream presents events in a chronological order, 'Timeline' is not the specific, common name of the formatter used for this purpose on a ServiceNow record's Notes tab.
'Journal' refers to a type of field (e.g., Journal, Journal Input) used to record free-form text, like work notes or comments, but it is not the section that displays the aggregated history of all documented work.
'Diary' is not a standard term used within ServiceNow to refer to a record's history section.
The 'Activity' formatter (often referred to as the Activity stream or Activity Log) on the Notes tab displays a comprehensive, chronological history of all updates made to a record, including work notes, comments, field changes, and system events, making it the section that shows the history of documented work.
Concept tested: Activity formatter/stream on forms
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/concept/activity-stream.html
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