CSA · Question #245
A customer has asked for the following updates to a form: - Make Resolution code Mandatory, when state is changed to Resolved - Hide Major Incident check box, unless logged in user has Major…
The correct answer is D. UI Policy. UI Policies are the appropriate rule type for dynamically changing form fields' visibility, mandatory status, or read-only status based on conditions or user roles.
Question
A customer has asked for the following updates to a form:
- Make Resolution code Mandatory, when state is changed to Resolved
- Hide Major Incident check box, unless logged in user has Major
Incident Manager role What type of rule(s) would you use to implement this requirement?
Options
- AForm Constraint
- BUI Design
- CField Limiter
- DUI Policy
- EDictionary Design
How the community answered
(21 responses)- B5% (1)
- D90% (19)
- E5% (1)
Why each option
UI Policies are the appropriate rule type for dynamically changing form fields' visibility, mandatory status, or read-only status based on conditions or user roles.
'Form Constraint' is not a standard ServiceNow rule type for this functionality; validation is typically handled by UI Policies, Client Scripts, or Business Rules.
'UI Design' refers to the overall layout and appearance of the user interface, not a specific rule type for dynamic field behavior.
'Field Limiter' is not a recognized ServiceNow term for controlling field properties.
UI Policies are used to dynamically change the behavior of form fields, such as making them mandatory, hidden, or read-only, based on specified conditions or user roles, directly addressing both requirements.
Dictionary Design involves defining the core properties of fields (e.g., data type, length), but not dynamic behavior based on form conditions or roles.
Concept tested: UI Policy functionality
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/concept/c_UIPolicy.html
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