What setting allows users to view a Knowledge Base article even if they are not logged in?

The correct answer is A. The Public setting. To allow unauthenticated users to view Knowledge Base articles, the article or its associated knowledge base must be configured with the 'Public' setting.

Submitted by anjalisingh· Apr 18, 2026Self-Service and Process Automation

Question

Options

AThe Public setting
BThe View All setting
CThe ESS role
DThe Allow All role

How the community answered

(30 responses)

A
93% (28)
B
3% (1)
D
3% (1)

Why each option

To allow unauthenticated users to view Knowledge Base articles, the article or its associated knowledge base must be configured with the 'Public' setting.

AThe Public settingCorrect

The 'Public' setting on a knowledge base or an article allows users who are not logged in (unauthenticated users) to view its content.

BThe View All setting

'View All setting' is not a standard ServiceNow term for enabling public access.

CThe ESS role

The ESS role (Employee Self-Service) is for logged-in users who are not IT professionals and does not grant access to unauthenticated users.

DThe Allow All role

'Allow All role' is not a standard ServiceNow role for public access; the 'public' setting itself is used.

Concept tested: Knowledge Base public access

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/create-knowledge-base.html

Topics

#Knowledge Base#Public Access#Article Visibility#Unauthenticated Users

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