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CSA · Question #236

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

The correct answer is A. Right click on Priority and select Configure Label B. Right click on Priority and select Configure Dictionary. To change a field's title (label) on a form, you can either right-click the field and select 'Configure Label' for direct modification or 'Configure Dictionary' to access its definition where the label can be updated.

Submitted by jaden.t· Apr 18, 2026Configuring Applications for Collaboration

Question

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

Options

  • ARight click on Priority and select Configure Label
  • BRight click on Priority and select Configure Dictionary
  • CRight click on Priority and select Configure Display Settings
  • DRight click on Priority and select Configure Column

How the community answered

(35 responses)
  • A
    89% (31)
  • C
    9% (3)
  • D
    3% (1)

Why each option

To change a field's title (label) on a form, you can either right-click the field and select 'Configure Label' for direct modification or 'Configure Dictionary' to access its definition where the label can be updated.

ARight click on Priority and select Configure LabelCorrect

Right-clicking on a field and selecting 'Configure Label' provides a direct way to modify the display label for that specific field on the form.

BRight click on Priority and select Configure DictionaryCorrect

Right-clicking on a field and selecting 'Configure Dictionary' navigates to the field's dictionary entry, where the field's label can be updated along with other properties like its type, length, and attributes.

CRight click on Priority and select Configure Display Settings

'Configure Display Settings' is not a standard right-click context menu option for changing a field label in ServiceNow.

DRight click on Priority and select Configure Column

'Configure Column' is typically associated with manipulating columns in list views or schema-related settings, not directly for changing a single field's label on a form.

Concept tested: Modifying field labels/dictionary entries

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/task/t_ConfigureAFieldLabel.html

Topics

#Field Label Customization#Form Configuration#Dictionary Entry#UI Context Menu

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