CSA Question #236: Real Exam Question with Answer & Explanation

The correct answer is A: Right click on Priority and select Configure Label. To change a field's title (label) on a form, you can either right-click the field and select 'Configure Label' for direct modification or 'Configure Dictionary' to access its definition where the label can be updated.

Submitted by jaden.t· Apr 18, 2026Configuring Applications for Collaboration

Question

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

Options

ARight click on Priority and select Configure Label
BRight click on Priority and select Configure Dictionary
CRight click on Priority and select Configure Display Settings
DRight click on Priority and select Configure Column

Explanation

To change a field's title (label) on a form, you can either right-click the field and select 'Configure Label' for direct modification or 'Configure Dictionary' to access its definition where the label can be updated.

Common mistakes.

C. 'Configure Display Settings' is not a standard right-click context menu option for changing a field label in ServiceNow.
D. 'Configure Column' is typically associated with manipulating columns in list views or schema-related settings, not directly for changing a single field's label on a form.

Concept tested. Modifying field labels/dictionary entries

Reference. https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/task/t_ConfigureAFieldLabel.html

Topics

#Field Label Customization#Form Configuration#Dictionary Entry#UI Context Menu

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