CSA · Question #175
When creating a new notification, what must you define? (Choose three.)
The correct answer is C. Under what conditions is the notification sent D. Who receives the notification E. What the content of the notification. When configuring a new notification, it is essential to define the conditions for sending it, the recipients, and the actual content of the notification.
Question
When creating a new notification, what must you define? (Choose three.)
Options
- AThe associated knowledge base
- BSettings for handing inactive user accounts
- CUnder what conditions is the notification sent
- DWho receives the notification
- EWhat the content of the notification
How the community answered
(47 responses)- A2% (1)
- B6% (3)
- C91% (43)
Why each option
When configuring a new notification, it is essential to define the conditions for sending it, the recipients, and the actual content of the notification.
Notifications are not directly associated with a knowledge base; they are triggered by events or record conditions.
While user account status is relevant to who receives notifications, defining specific settings for 'handling inactive user accounts' is not one of the three core mandatory definitions for creating a notification itself.
The 'When to send' section defines the trigger conditions that must be met for the notification to be sent, such as record insertion or update.
The 'Who will receive' section specifies the users, groups, or other recipients who will get the notification.
The 'What it will contain' section defines the subject line and the message body of the notification, including dynamic content.
Concept tested: Core components of ServiceNow Notifications
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/concept/c_Notifications.html
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