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CSA · Question #175

When creating a new notification, what must you define? (Choose three.)

The correct answer is C. Under what conditions is the notification sent D. Who receives the notification E. What the content of the notification. When configuring a new notification, it is essential to define the conditions for sending it, the recipients, and the actual content of the notification.

Submitted by weili_xi· Apr 18, 2026Configuring Applications for Collaboration

Question

When creating a new notification, what must you define? (Choose three.)

Options

  • AThe associated knowledge base
  • BSettings for handing inactive user accounts
  • CUnder what conditions is the notification sent
  • DWho receives the notification
  • EWhat the content of the notification

How the community answered

(47 responses)
  • A
    2% (1)
  • B
    6% (3)
  • C
    91% (43)

Why each option

When configuring a new notification, it is essential to define the conditions for sending it, the recipients, and the actual content of the notification.

AThe associated knowledge base

Notifications are not directly associated with a knowledge base; they are triggered by events or record conditions.

BSettings for handing inactive user accounts

While user account status is relevant to who receives notifications, defining specific settings for 'handling inactive user accounts' is not one of the three core mandatory definitions for creating a notification itself.

CUnder what conditions is the notification sentCorrect

The 'When to send' section defines the trigger conditions that must be met for the notification to be sent, such as record insertion or update.

DWho receives the notificationCorrect

The 'Who will receive' section specifies the users, groups, or other recipients who will get the notification.

EWhat the content of the notificationCorrect

The 'What it will contain' section defines the subject line and the message body of the notification, including dynamic content.

Concept tested: Core components of ServiceNow Notifications

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/concept/c_Notifications.html

Topics

#Notifications#Email Notifications#Configuration

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