CSA · Question #176
The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the…
The correct answer is B. Customer Workflows E. Employee Workflows F. IT Workflows. ServiceNow provides out-of-the-box workflows categorized into Customer, Employee, and IT Workflows to address various business needs.
Question
The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)
Options
- AFederal Workflows
- BCustomer Workflows
- CInfrastructure Workflows
- DManufacturing Workflows
- EEmployee Workflows
- FIT Workflows
How the community answered
(57 responses)- A2% (1)
- B91% (52)
- C5% (3)
- D2% (1)
Why each option
ServiceNow provides out-of-the-box workflows categorized into Customer, Employee, and IT Workflows to address various business needs.
Federal Workflows are not a standard, core category of included workflows on the platform.
Customer Workflows focus on enhancing customer service experiences and engagement.
While IT Workflows involve infrastructure, 'Infrastructure Workflows' is not listed as a distinct top-level category of included workflows.
Manufacturing Workflows are typically industry-specific solutions built upon the platform rather than a core, included workflow category.
Employee Workflows streamline HR and other employee-facing services.
IT Workflows manage IT operations, services, and infrastructure, central to the platform's origin.
Concept tested: ServiceNow platform workflow categories
Source: https://www.servicenow.com/products/workflows.html
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