CSA · Question #178
You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tabl
The correct answer is B. Create a Record producer, and on the form, add a check box variable for each accessory option. D. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen E. Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory. To allow an employee to order a tablet with optional accessories, you could create a Catalog Item for the tablet with checkbox variables for each accessory, use a Record Producer for a customized form, or create separate Catalog Items for each accessory.
Question
You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? (Choose three.)
Options
- ACreate Catalog Item for the Tablet, and add a variable set to the form, for the accessory options.
- BCreate a Record producer, and on the form, add a check box variable for each accessory option.
- COn Shopping Cart configuration, select option lo show the Add Accessories button.
- DCreate one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen
- ECreate Catalog Item for the tablet, and on the form, add a check box variable for each accessory
How the community answered
(38 responses)- A16% (6)
- B76% (29)
- C8% (3)
Why each option
To allow an employee to order a tablet with optional accessories, you could create a Catalog Item for the tablet with checkbox variables for each accessory, use a Record Producer for a customized form, or create separate Catalog Items for each accessory.
While creating a Variable Set for accessories is a valid and often recommended approach for reusability across multiple catalog items, the question may be looking for more direct or fundamental ways to configure options for a single item, or separate items, as covered by B, D, and E.
A Record Producer can be used to capture user input through a form, including checkbox variables for accessory options, and then generate a request or task based on these selections, effectively initiating an order process.
"Shopping Cart configuration" and an "Add Accessories button" refer to display elements or specific features within the shopping cart process, not the fundamental configuration of how the items and their options are defined in the catalog itself.
Creating individual Catalog Items for the tablet and each accessory allows for granular management, pricing, and fulfillment of each component, which can then be combined into a single request with multiple requested items.
The most direct approach is to create a single Catalog Item for the tablet and include multiple checkbox variables directly on its form, allowing the user to select desired accessories during the ordering process.
Concept tested: Service Catalog item and option configuration
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog/concept/c_ServiceCatalog.html
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