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CSA · Question #169

What is the best practice related to using the Default Update Set for moving customizations between instances?

The correct answer is C. You should not use the Default Update sets for moving between instances. Best practice dictates that the Default Update Set should not be used for moving customizations between ServiceNow instances.

Submitted by katya_ua· Apr 18, 2026Introduction to Development

Question

What is the best practice related to using the Default Update Set for moving customizations between instances?

Options

  • AMerge Default update sets before moving between instances
  • BSubmit Default update set to application repository
  • CYou should not use the Default Update sets for moving between instances
  • DKeep Default update set to maximum of 20 records, for troubleshooting purposes

How the community answered

(39 responses)
  • A
    8% (3)
  • B
    3% (1)
  • C
    87% (34)
  • D
    3% (1)

Why each option

Best practice dictates that the Default Update Set should not be used for moving customizations between ServiceNow instances.

AMerge Default update sets before moving between instances

Merging Default update sets can combine untracked changes, making it harder to manage and deploy specific customizations.

BSubmit Default update set to application repository

Update sets are typically committed to another instance or stored in source control, not submitted to an "application repository" in the context of standard update set movement.

CYou should not use the Default Update sets for moving between instancesCorrect

The Default Update Set automatically captures all changes made on an instance if no other update set is selected, making it prone to containing unrelated and untracked changes. For controlled and organized deployments, it's best practice to create and use named update sets that capture only specific, related customizations.

DKeep Default update set to maximum of 20 records, for troubleshooting purposes

There is no specific best practice to limit the Default Update Set to 20 records; the general recommendation is to avoid using it for migration altogether.

Concept tested: Update Set best practices

Source: https://docs.servicenow.com/bundle/utah-application-development/page/build/system-update-sets/concept/c_UpdateSets.html

Topics

#Update Sets#Best Practices#Customization Deployment#Instance Management

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