ServiceNowServiceNow
CSA · Question #73
CSA Question #73: Real Exam Question with Answer & Explanation
The correct answer is D: Plugin. To add new applications, features, or functionality to a ServiceNow instance, you typically activate a plugin.
Submitted by salim_om· Apr 18, 2026Introduction to Development
Question
What do you activate when you want to add applications or functionality within your development instance?
Options
- AApp Package
- BUpdated Pack
- CPatch
- DPlugin
- EApp Updated Set
Explanation
To add new applications, features, or functionality to a ServiceNow instance, you typically activate a plugin.
Common mistakes.
- A. An 'App Package' is not the standard ServiceNow terminology for adding functionality; applications are typically delivered and enabled via plugins.
- B. 'Updated Pack' is not a standard ServiceNow term for adding new applications or functionality; updates are typically delivered via patches or family releases.
- C. A patch is a collection of fixes and minor enhancements applied to an existing version of ServiceNow, not a mechanism to add entirely new applications or features.
- E. 'App Updated Set' is not standard terminology; Update Sets are used to move configuration changes between instances, not to activate new applications or features within an instance.
Concept tested. ServiceNow plugins
Topics
#ServiceNow Plugins#Instance Configuration#Application Activation#Development Environment
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