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ServiceNow

CSA · Question #76

What is used frequently to move customizations from one instance to another?

The correct answer is A. Update Sets. Update Sets are the primary mechanism in ServiceNow for moving configuration changes, or customizations, between instances, such as from a development environment to a test or production environment.

Submitted by klara.se· Apr 18, 2026Introduction to Development

Question

What is used frequently to move customizations from one instance to another?

Options

  • AUpdate Sets
  • BCode Sets
  • CUpdate Packs
  • DConfiguration Logs
  • ERemote Sets
  • FLocal Sets
  • GCode Packs

How the community answered

(29 responses)
  • A
    86% (25)
  • B
    3% (1)
  • C
    3% (1)
  • E
    7% (2)

Why each option

Update Sets are the primary mechanism in ServiceNow for moving configuration changes, or customizations, between instances, such as from a development environment to a test or production environment.

AUpdate SetsCorrect

Update Sets are XML files that capture configuration changes made to an instance, allowing administrators to transfer these customizations, including new applications and modified forms, between different ServiceNow instances.

BCode Sets

'Code Sets' is not a standard ServiceNow term for moving customizations between instances.

CUpdate Packs

'Update Packs' is not a standard ServiceNow term for moving customizations between instances; patches or family releases are used for platform updates.

DConfiguration Logs

Configuration Logs record changes made within an instance but are not used as a mechanism to transfer those customizations to another instance.

ERemote Sets

'Remote Sets' is not a standard ServiceNow term for moving customizations between instances.

FLocal Sets

'Local Sets' is not a standard ServiceNow term for moving customizations between instances; the concept is related to the 'current update set' but not for transfer.

GCode Packs

'Code Packs' is not a standard ServiceNow term for moving customizations between instances.

Concept tested: Update Sets

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/update-sets/concept/c_UpdateSets.html

Topics

#Update Sets#Instance Migration#Customization Deployment#ServiceNow Administration

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