CSA Question #77: Real Exam Question with Answer & Explanation

Question

What icon do you use to change the label on a Favorite?

Options

• AClock
• BHamburger
• CPencil
• DThree dots
• ETriangle.
• FStar

Explanation

To change the label or title of a favorite in the ServiceNow UI, you use the pencil icon, which indicates an edit function.

Common mistakes.

• A. The clock icon typically represents recent activity or history, not editing a favorite.
• B. The hamburger icon (three horizontal lines) is generally used to open a navigation menu or sidebar, not to edit an individual favorite's label.
• D. The three dots icon (ellipsis) usually indicates more options or a context menu, which might contain an edit option, but the pencil icon is the direct symbol for editing.
• E. A triangle icon is typically used for expansion/collapse or as a directional indicator, not for editing a favorite's label.
• F. The star icon is used to mark an item as a favorite, not to edit its label after it has been favorited.

Concept tested. ServiceNow UI Favorites editing

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_ManageFavorites.html

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