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ServiceNow

CSA · Question #77

What icon do you use to change the label on a Favorite?

The correct answer is C. Pencil. To change the label or title of a favorite in the ServiceNow UI, you use the pencil icon, which indicates an edit function.

Submitted by rania.sa· Apr 18, 2026User Interface and Navigation

Question

What icon do you use to change the label on a Favorite?

Options

  • AClock
  • BHamburger
  • CPencil
  • DThree dots
  • ETriangle.
  • FStar

How the community answered

(49 responses)
  • B
    2% (1)
  • C
    92% (45)
  • D
    2% (1)
  • F
    4% (2)

Why each option

To change the label or title of a favorite in the ServiceNow UI, you use the pencil icon, which indicates an edit function.

AClock

The clock icon typically represents recent activity or history, not editing a favorite.

BHamburger

The hamburger icon (three horizontal lines) is generally used to open a navigation menu or sidebar, not to edit an individual favorite's label.

CPencilCorrect

The pencil icon (often associated with editing) is used to modify the properties of a favorite in ServiceNow, including its label, color, and icon, providing a way to personalize navigation entries.

DThree dots

The three dots icon (ellipsis) usually indicates more options or a context menu, which might contain an edit option, but the pencil icon is the direct symbol for editing.

ETriangle.

A triangle icon is typically used for expansion/collapse or as a directional indicator, not for editing a favorite's label.

FStar

The star icon is used to mark an item as a favorite, not to edit its label after it has been favorited.

Concept tested: ServiceNow UI Favorites editing

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_ManageFavorites.html

Topics

#User Interface (UI) elements#Navigation#Favorites management#Editing labels

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