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CSA · Question #75

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the p

The correct answer is B. Create Catalog Item and use the Not Available list to specify the Manager Group. To restrict a catalog item for ordering only to first line workers, you should create a Catalog Item and use the 'Not Available For' user criteria to exclude the Manager Group.

Submitted by yousef_jo· Apr 18, 2026Self-Service and Process Automation

Question

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options

  • ACreate Record Producer and use the Available For list to specify First Line [sn_first_line] role
  • BCreate Catalog Item and use the Not Available list to specify the Manager Group
  • CCreate Catalog Item and use the Available For list to specify ITIL [itil] role
  • DCreate Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

How the community answered

(23 responses)
  • A
    4% (1)
  • B
    83% (19)
  • C
    4% (1)
  • D
    9% (2)

Why each option

To restrict a catalog item for ordering only to first line workers, you should create a Catalog Item and use the 'Not Available For' user criteria to exclude the Manager Group.

ACreate Record Producer and use the Available For list to specify First Line [sn_first_line] role

A Record Producer is used to create a record on a table, not typically for ordering goods, and specifying a single 'Available For' role might not effectively exclude all managers.

BCreate Catalog Item and use the Not Available list to specify the Manager GroupCorrect

Creating a Catalog Item allows users to order products with options, and using the 'Not Available For' related list to specify the Manager Group prevents managers from accessing it, thus making it available only to non-managers.

CCreate Catalog Item and use the Available For list to specify ITIL [itil] role

Using the 'Available For' list to specify the ITIL role would restrict the item only to ITIL users, which does not match the requirement to make it available to first line workers and prevent managers.

DCreate Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

An Order Guide is used for ordering multiple catalog items simultaneously, not a single item, and specifying 'Available For' for a specific role would include only that role, not exclude managers.

Concept tested: Catalog Item User Criteria (Availability)

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/user-criteria-for-service-catalog.html

Topics

#Service Catalog#Catalog Item#User Criteria#Access Control

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