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CSA · Question #163

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

The correct answer is B. Dependency View. The Dependency View is a graphical tool in ServiceNow that visualizes the relationships between a Configuration Item (CI) and its dependent CIs.

Submitted by zhang_li· Apr 18, 2026User Interface and Navigation

Question

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

Options

  • ASchema Map
  • BDependency View
  • CDependency Map
  • DDatabase View

How the community answered

(59 responses)
  • B
    95% (56)
  • C
    2% (1)
  • D
    3% (2)

Why each option

The Dependency View is a graphical tool in ServiceNow that visualizes the relationships between a Configuration Item (CI) and its dependent CIs.

ASchema Map

A Schema Map displays the relationships between tables in the database schema, not specifically CI dependencies.

BDependency ViewCorrect

The Dependency View provides a visual representation of a CI and all the CIs it is dependent on or that depend on it. This graphical map helps understand the infrastructure by showing how different components relate to and impact each other within the CMDB.

CDependency Map

"Dependency Map" is not the official name of the feature in ServiceNow; "Dependency View" is the correct terminology.

DDatabase View

A Database View is a virtual table created by a join of two or more tables, used for reporting purposes, not for graphically displaying CI relationships.

Concept tested: CMDB Dependency View

Source: https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/service-mapping/concept/dependency-views.html

Topics

#CMDB#CI Relationships#Dependency View#ITSM Tools

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