CSA · Question #140
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Cre
The correct answer is D. User has read role, but not the write role on the Inventory table. If a user can see a module but receives a blank page when attempting to create a new record, it most commonly indicates a lack of 'create' or 'write' permissions on the target table.
Question
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
Options
- ACreate New module has a broken link
- BKnown intermittent issue with UI15
- CUser should be using Chrome instead of Explorer for their browser
- DUser has read role, but not the write role on the Inventory table
- EUser session has timed out
How the community answered
(21 responses)- A5% (1)
- C14% (3)
- D76% (16)
- E5% (1)
Why each option
If a user can see a module but receives a blank page when attempting to create a new record, it most commonly indicates a lack of 'create' or 'write' permissions on the target table.
A broken link for the 'Create New' module would likely prevent the page load attempt entirely, rather than leading to a blank page after the click.
Known intermittent issues with UI15 would typically manifest as broader UI glitches, not selectively as a blank page for specific record creation.
Browser incompatibility issues usually affect rendering or general functionality, not specifically a blank page for record creation when other navigation works.
A blank page when trying to create a new record, despite module visibility, typically means the user's role does not grant 'create' or 'write' access through an Access Control List (ACL) to the underlying table, preventing the form from loading.
A user session timeout would typically redirect the user to the login page, not display a blank page after clicking a module.
Concept tested: Access Control Lists (ACLs) and roles for record creation
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/contextual-security/concept/c_AccessControlRules.html
Topics
Community Discussion
No community discussion yet for this question.