CSA · Question #141
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
The correct answer is D. Common Service Data Model (CSDM) product view. The Common Service Data Model (CSDM) product view in ServiceNow is the resource used to visualize the tables and Configuration Items (CIs) relevant to specific use cases within the CMDB.
Question
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
Options
- AScenario Dashboard
- BCI Use Case Modeler
- CCMDB Use Case Modeler
- DCommon Service Data Model (CSDM) product view
How the community answered
(27 responses)- A4% (1)
- C4% (1)
- D93% (25)
Why each option
The Common Service Data Model (CSDM) product view in ServiceNow is the resource used to visualize the tables and Configuration Items (CIs) relevant to specific use cases within the CMDB.
'Scenario Dashboard' is a generic term and not a specific, recognized ServiceNow feature for CMDB use case modeling.
'CI Use Case Modeler' is not an official ServiceNow product or feature name for this specific functionality.
'CMDB Use Case Modeler' is also not an official ServiceNow product or feature name; the CSDM fulfills this role.
The Common Service Data Model (CSDM) product view provides a structured and visual representation of how tables and CIs should be organized and related within the CMDB to support various use cases and services.
Concept tested: Common Service Data Model (CSDM) for CMDB structure
Source: https://docs.servicenow.com/bundle/utah-now-platform/page/product/csdm-implementation/concept/c_CSDM.html
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