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CSA · Question #124
CSA Question #124: Real Exam Question with Answer & Explanation
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Submitted by tom_us· Apr 18, 2026Self-Service and Process Automation
Question
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Options
- AAgent Workspace
- BChat bot
- CVirtual Agent
- DKnowledge Chat
- ENow Support
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Topics
#Virtual Agent#Chatbot#Self-service#Conversational AI