CSA Exam Questions

What are two ways to generate an Event? (Choose two.)

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] ta...

Which of the following statements describes how data is organized in a table?

What is a sys_id?

When creating a global custom table named `abc`, what is the table name that is automatically assigned by the platform?

Access Control rules may provide access security for which of the following database objects?

What is the primary application used to load data into ServiceNow?

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Which tool is used for creating dependencies between configuration items in the CMDB?

What is the difference between a UI Policy and Data Policy?

Which one of the following is an accurate list of changes that are captured in an Update Set?

What are the steps to retrieve an Update Set?

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Which of the following protects applications by identifying and restricting access to available files and data?

Which one statement correctly describes Access Control rule evaluation?

ServiceNow contains a resource which provides the following: - A standard and shared set of service related definitions across ServiceNow products and platform that will enable and...

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager canno...

What do you need to do before you can use an Application-based trigger in your flow?

The ServiceNow platform includes which types of interfaces? (Choose three.)

Which of the following are not included in an Update Set, by default? (Choose four.)

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

What do you activate when you want to add applications or functionality within your development instance?

What field contains a record's 32-character, unique identifier?

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the abil...

What is used frequently to move customizations from one instance to another?

What icon do you use to change the label on a Favorite?

What needs to be specified, when creating a Business Rule? (Choose four.)

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

What is a quick way to create a report from a list view?

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

What are three security modules often used by the System Administrator? (Choose three.)

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

What is a no-code approach to control the mandatory or read-only state of a form field?

When moving multiple update sets at one time, what might you do to facilitate the move?

What is specified in an Access Control rule?

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

What do you call any component that needs to be managed in order to deliver services?

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: - Incidents where the state is Closed - Incidents where Assignment...

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident fiel...

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form an...

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

What type of field allows you to look up values from one other table?

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

What are the steps for applying an update set to an instance?

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?