CSA Exam Questions
464 real CSA exam questions with expert-verified answers and explanations. Page 2 of 10.
- Question #51Self-Service and Process Automation
What are two ways to generate an Event? (Choose two.)
EventsBusiness RulesWorkflowsAutomation - Question #52Database Management and Platform Security
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] ta...
ServiceNow PlatformTable HierarchyTask TableData Model - Question #53Database Management and Platform Security
Which of the following statements describes how data is organized in a table?
Database conceptsServiceNow tablesFields and recordsData structure - Question #54Database Management and Platform Security
What is a sys_id?
sys_idRecord identificationData modelPlatform fundamentals - Question #55Introduction to Development
When creating a global custom table named `abc`, what is the table name that is automatically assigned by the platform?
Table Naming ConventionsCustom TablesPlatform NamingSchema - Question #56Database Management and Platform Security
Access Control rules may provide access security for which of the following database objects?
Access Control ListsSecurityCMDBRecords - Question #57Introduction to Development and Data Migration
What is the primary application used to load data into ServiceNow?
Data ImportImport SetsData LoadingIntegration - Question #58Introduction to Development and Data Migration
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
Data ImportImport SetTransform MapSpreadsheet Data - Question #59Database Management and Platform Security
Which tool is used for creating dependencies between configuration items in the CMDB?
CMDBConfiguration ItemsCI Class ManagerRelationships - Question #60Introduction to Development
What is the difference between a UI Policy and Data Policy?
UI PolicyData PolicyForm ManagementData Validation - Question #61Introduction to Development and Data Migration
Which one of the following is an accurate list of changes that are captured in an Update Set?
Update SetsConfiguration ManagementApplication DevelopmentChange Migration - Question #62Introduction to Development and Data Migration
What are the steps to retrieve an Update Set?
Update SetsInstance ManagementConfiguration ManagementDeployment - Question #63Self-Service and Process Automation
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
IntegrationHubSpokesAPI IntegrationProcess Automation - Question #64Database Management and Platform Security
Which of the following protects applications by identifying and restricting access to available files and data?
Application ScopeApplication SecurityData IsolationAccess Control - Question #65Database Management and Platform Security
Which one statement correctly describes Access Control rule evaluation?
Access ControlACL EvaluationPlatform SecurityRow and Field Level Security - Question #66Database Management and Platform Security
ServiceNow contains a resource which provides the following: - A standard and shared set of service related definitions across ServiceNow products and platform that will enable and...
CSDMCMDBService DefinitionsData Model - Question #67Database Management and Platform Security
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager canno...
Roles and PermissionsITIL RoleAccess ControlTask Visibility - Question #68Database Management and Platform Security
What do you need to do before you can use an Application-based trigger in your flow?
Flow DesignerApplication TriggersSecurity RulesPlatform Configuration - Question #69User Interface and Navigation
The ServiceNow platform includes which types of interfaces? (Choose three.)
ServiceNow InterfacesUser Interface TypesFulfiller InterfacesPlatform Access - Question #70Database Management and Platform Security
Which of the following are not included in an Update Set, by default? (Choose four.)
Update SetsConfiguration ManagementDeploymentInstance Management - Question #71User Interface and Navigation
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
Form configurationField managementServiceNow UI - Question #72Database Management and Platform Security
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
CSDMCMDBData ModelConfiguration Management - Question #73Introduction to Development
What do you activate when you want to add applications or functionality within your development instance?
ServiceNow PluginsInstance ConfigurationApplication ActivationDevelopment Environment - Question #74Database Management and Platform Security
What field contains a record's 32-character, unique identifier?
sys_idRecord IdentificationPlatform FundamentalsData Model - Question #75Self-Service and Process Automation
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the abil...
Service CatalogCatalog ItemUser CriteriaAccess Control - Question #76Introduction to Development
What is used frequently to move customizations from one instance to another?
Update SetsInstance MigrationCustomization DeploymentServiceNow Administration - Question #77User Interface and Navigation
What icon do you use to change the label on a Favorite?
User Interface (UI) elementsNavigationFavorites managementEditing labels - Question #78Self-Service and Process Automation
What needs to be specified, when creating a Business Rule? (Choose four.)
Business RulesProcess AutomationServer-side ScriptingApplication Scope - Question #79Self-Service and Process Automation
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Service Level AgreementsTask TrackingProcess AutomationService Management - Question #80User Interface and Navigation
What is a quick way to create a report from a list view?
ReportingList ViewFiltersUI Navigation - Question #81Introduction to Development and Data Migration
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
Import SetsData ImportField MappingAutomatic Mapping - Question #82Self-Service and Process Automation
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
Knowledge ManagementSelf-ServiceIT DocumentationServiceNow Core Applications - Question #83User Interface and Navigation
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
Time zonesUser interfaceTroubleshootingClient-side configuration - Question #84Database Management and Platform Security
What are three security modules often used by the System Administrator? (Choose three.)
System SecurityAccess ControlACLsPlatform Security - Question #85Self-Service and Process Automation
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Catalog Item TestingApproval FlowsUser ManagementUpdate Sets - Question #86User Interface and Navigation
What is a no-code approach to control the mandatory or read-only state of a form field?
UI PolicyForm ConfigurationNo-codeField control - Question #87Introduction to Development and Data Migration
When moving multiple update sets at one time, what might you do to facilitate the move?
Update SetsDeploymentChange ManagementServiceNow Administration - Question #88Database Management and Platform Security
What is specified in an Access Control rule?
Access ControlACLPlatform SecurityPermissions - Question #89User Interface and Navigation
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
ServiceNow UIApplication NavigatorNavigationUser Interface - Question #90Database Management and Platform Security
What do you call any component that needs to be managed in order to deliver services?
Configuration ItemCMDBITSM TerminologyServiceNow Fundamentals - Question #91Database Management and Platform Security
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
Service CatalogAccess Control Lists (ACLs)Platform SecurityVisibility Control - Question #92User Interface and Navigation
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: - Incidents where the state is Closed - Incidents where Assignment...
List filteringUI navigationFilter conditionsAND operator - Question #93Database Management and Platform Security
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident fiel...
Access Control List (ACL)ACL SyntaxTable and Field NamesPlatform Security - Question #94Self-Service and Process Automation
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form an...
Service CatalogCatalog ItemCatalog ManagementShared Services - Question #95Database Management and Platform Security
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
SecurityElevated PrivilegesSession ManagementAdmin Access - Question #96Configuring Applications for Collaboration
What type of field allows you to look up values from one other table?
ServiceNow field typesReference fieldsTable relationshipsForm configuration - Question #97Self-Service and Process Automation
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Flow DesignerProcess AutomationBusiness LogicApprovals - Question #98User Interface and Navigation
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
ReportingReport CreationServiceNow Navigation - Question #99Introduction to Development and Data Migration
What are the steps for applying an update set to an instance?
Update SetsDeployment processInstance management - Question #100Introduction to Development and Data Migration
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
Data ImportTransform MapsImport SetsData Migration