A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Clearing the cache might resolve display glitches but is unlikely to correct persistent time zone-related data display issues.

While a user can set their time zone via the gear icon (User Preferences), the default behavior often relies on the client's system settings if not explicitly configured.

The choice of browser (Chrome vs. Explorer) generally does not affect how time zones are interpreted or displayed in ServiceNow.

Changing the instance's time zone system property would affect all users, which is not appropriate for a single user's display issue.

ServiceNow uses the user's local system time zone settings by default to display dates and times in the user interface, unless a specific user preference or system property overrides it. Ensuring the employee's computer time zone is correctly set will resolve discrepancies in how dates and times are presented in the Incident list.