CSA Exam Questions
464 real CSA exam questions with expert-verified answers and explanations. Page 1 of 10.
- Question #1Database Management and Platform Security
What is the platform name for the User table?
ServiceNow tablesUser tablePlatform naming conventionsCore data management - Question #2Introduction to Development and Data Migration
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Data ImportTransform MapField MappingMapping Assist - Question #3Database Management and Platform Security
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
CMDBConfiguration ItemsITSMAsset Management - Question #4User Interface and Navigation
In what order should filter elements be specified?
FilteringQuery BuilderFilter ConditionsList Management - Question #5Introduction to Development
Which statement is true about business rules?
Business RulesServer-side scriptingJavaScript - Question #6Introduction to Development
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Client ScriptsScriptingForm LogicUI Development - Question #7Introduction to Development
Which type of tables may be extended by other tables, but do not extend another table?
TablesTable InheritanceBase Tables - Question #8Self-Service and Process Automation
Which of the following statement describes the purpose of an Order Guide?
Order GuideService CatalogSelf-ServiceRequest Management - Question #9Collaboration
Which tool is used to have conversations with logged-in users in real-time?
Connect ChatReal-time communicationCollaboration toolsUser interaction - Question #10Database Management and Platform Security
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
CMDBConfiguration ManagementCI RelationshipsServiceNow Data Model - Question #11User Interface and Navigation
What is a formatter? Select one of the following.
FormatterForm ElementsUI ConfigurationServiceNow Forms - Question #12User Interface and Navigation
When searching using the App Navigator search field, what can be returned? (Choose four.)
App NavigatorSearch functionalityUser InterfaceNavigation - Question #13Introduction to Development
Which technique is used to get information from a series of referenced fields from different tables?
Dot-WalkingData AccessReferenced FieldsScripting - Question #14Database Management and Platform Security
What is a schema map?
Schema mapTablesRelationshipsDatabase schema - Question #15Introduction to Development and Data Migration
Which one of the following statements best describes the purpose of an Update Set?
Update SetsChange ManagementInstance Migration - Question #16User Interface and Navigation
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
UI CustomizationBasic Configuration UI16System PropertiesUser Interface - Question #17Database Management and Platform Security
What is the function of user impersonation?
User ImpersonationAdministrationTestingVisibility - Question #18Database Management and Platform Security
What information does the System Dictionary contain?
System DictionaryData ModelTables and ColumnsMetadata - Question #19User Interface and Navigation
When working on a form, what is the difference between Insert and Update operations?
Form operationsUI actionsRecord managementInsert vs Update - Question #20Self-Service and Process Automation
How is the Event Log different from the Event Registry?
Event ManagementSystem AdministrationPlatform FeaturesNotifications - Question #21Database Management and Platform Security
What is a Dictionary Override?
Dictionary OverridesTable ExtensionField PropertiesData Dictionary - Question #22Database Management and Platform Security
Which group of permissions is used to control Application and Module access?
RolesAccess ControlUser PermissionsPlatform Security - Question #23Self-Service and Process Automation
What is a Record Producer?
Record ProducerService CatalogCatalog ItemTask Management - Question #24Self-Service and Process Automation
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
Service CatalogRecord ProducerSelf-ServiceCatalog Items - Question #25Introduction to Development and Data Migration
What is the Import Set Table?
Data ImportImport SetsStaging TablesData Migration - Question #26Introduction to Development and Data Migration
What is a characteristic of importing data into ServiceNow?
Data ImportTransform MapImport SetData Transformation - Question #27Self-Service and Process Automation
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Service CatalogCatalog Item creationAdministrator UI navigationModule access - Question #28User Interface and Navigation
Which of the following allows a user to edit field values in a list without opening the form?
List EditorUI FeaturesEditing DataLists - Question #29Self-Service and Process Automation
Which three Variable Types can be added to a Service Catalog Item?
Service CatalogVariablesItem DesignUser Input - Question #30Introduction to Development
How are Workflows moved between instances?
Update SetsWorkflow DeploymentInstance Management - Question #31Self-Service and Process Automation
The baseline Service Catalog homepage contains links to which of the following components?
Service CatalogRecord ProducersOrder GuidesCatalog Items - Question #32Database Management and Platform Security
Which of the following statements is true when a new table is created by extending another table?
Table ExtensionTable InheritanceCustom TablesData Model - Question #33User Interface and Navigation
Where can Admins check which release is running on an ServiceNow instance?
Instance ManagementRelease VersionAdmin InterfaceStats Module - Question #34Self-Service and Process Automation
A knowledge article must be which of the following states to display to a user?
Knowledge ManagementArticle StatesSelf-Service PortalContent Visibility - Question #35Self-Service and Process Automation
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual AgentChatbotConversational AISelf-Service - Question #36User Interface and Navigation
What is the purpose of a Related List?
Related ListsUser InterfaceData PresentationRecord Relationships - Question #37Self-Service and Process Automation
Which one of the following statements describes the purpose of a Service Catalog flow?
Service CatalogFlowsProcess AutomationNotifications - Question #38Self-Service and Process Automation
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Task ManagementRecord LifecycleProcess ManagementServiceNow Fundamentals - Question #39Database Management and Platform Security
Which are valid Service Now User Authentication Methods? (Choose three.)
User AuthenticationServiceNow AuthenticationSSOLDAP - Question #40Database Management and Platform Security
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Access ControlACLPermissionsRoles - Question #41User Interface and Navigation
Which section of the ServiceNow UI allows you to perform a global search?
ServiceNow UIGlobal SearchBanner FrameNavigation - Question #42User Interface and Navigation
How do you make a list filter available to everyone?
List FiltersUI ConfigurationFilter SharingVisibility Settings - Question #43User Interface and Navigation
What would NOT appear in the Application Navigator if `service` is typed into the filter field?
Application NavigatorUI FilteringNavigation - Question #44User Interface and Navigation
Which of the following is used to categorize, flag, and locate records?
TagsRecord ManagementUser Interface FeaturesNavigation - Question #45User Interface and Navigation
Which tool should be used to populate commonly used fields in a form?
Form TemplatesField PopulationUser ExperienceForm Configuration - Question #46Database Management and Platform Security
How is a group defined in ServiceNow?
GroupsUser ManagementPlatform Data ModelCore Tables - Question #47Database Management and Platform Security
What is a role in ServiceNow?
ServiceNow RolesAccess ControlPlatform Securitysys_user_role table - Question #48Configuring Applications for Collaboration
What is a Notification?
NotificationsUser AlertsCommunicationSystem Events - Question #49Collaboration
Which one of the following is NOT a type of Visual Task Board?
Visual Task BoardsVTB typesCollaboration toolsTask Management - Question #50Database Management and Platform Security
What is (are) best practice(s) regarding users/groups/roles? (Choose two.)
Users and GroupsRolesAccess ControlBest Practices