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ServiceNow

CSA · Question #39

Which are valid Service Now User Authentication Methods? (Choose three.)

The correct answer is B. Local database C. LDAP D. SSO. ServiceNow supports user authentication through its local database, integration with LDAP, and various Single Sign-On (SSO) methods.

Submitted by brentm· Apr 18, 2026Database Management and Platform Security

Question

Which are valid Service Now User Authentication Methods? (Choose three.)

Options

  • AXML feed
  • BLocal database
  • CLDAP
  • DSSO
  • EFTP authentication

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    94% (33)
  • E
    3% (1)

Why each option

ServiceNow supports user authentication through its local database, integration with LDAP, and various Single Sign-On (SSO) methods.

AXML feed

XML feed is typically used for data import/export or integration between systems, not as a direct user authentication method for logging into the platform.

BLocal databaseCorrect

The local database is a fundamental authentication method where user credentials are stored and verified directly within the ServiceNow instance, useful for internal or non-integrated users.

CLDAPCorrect

LDAP (Lightweight Directory Access Protocol) integration allows ServiceNow to authenticate users against an external corporate LDAP directory, synchronizing user data and credentials with an existing identity provider.

DSSOCorrect

SSO (Single Sign-On) enables users to authenticate once and gain secure access to multiple systems, including ServiceNow, without re-entering credentials, often utilizing protocols like SAML 2.0 or OAuth 2.0.

EFTP authentication

FTP (File Transfer Protocol) authentication is used for file transfers between systems and is not a supported method for authenticating users into the ServiceNow platform itself.

Concept tested: ServiceNow user authentication methods

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/security/concept/c_UserAuthentication.html

Topics

#User Authentication#ServiceNow Authentication#SSO#LDAP

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