CSA · Question #38
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
The correct answer is D. task. A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.
Question
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Options
- Areport
- Bflow
- Cevent
- Dtask
How the community answered
(22 responses)- A5% (1)
- C9% (2)
- D86% (19)
Why each option
A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.
A report is a data visualization and analysis tool, not an item upon which work is directly performed and closed.
A flow (or workflow) defines the sequence of activities for a process but is not the item itself that work is performed on and closed.
An event is a record of something that happened in the system, often triggering actions, but it is not the primary record type for trackable work that is performed and closed.
A 'task' is a foundational concept in ServiceNow, representing any unit of work that needs to be performed, tracked, and completed. These records, such as incidents, problems, or change requests, follow a lifecycle from being created, having work done, and eventually moving to a resolved or closed state.
Concept tested: Definition of a ServiceNow task
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/task-table-admin/concept/task-table-extension.html
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