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CSA · Question #38
CSA Question #38: Real Exam Question with Answer & Explanation
The correct answer is D: task. A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.
Submitted by thandi_sa· Apr 18, 2026Self-Service and Process Automation
Question
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Options
- Areport
- Bflow
- Cevent
- Dtask
Explanation
A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.
Common mistakes.
- A. A report is a data visualization and analysis tool, not an item upon which work is directly performed and closed.
- B. A flow (or workflow) defines the sequence of activities for a process but is not the item itself that work is performed on and closed.
- C. An event is a record of something that happened in the system, often triggering actions, but it is not the primary record type for trackable work that is performed and closed.
Concept tested. Definition of a ServiceNow task
Topics
#Task Management#Record Lifecycle#Process Management#ServiceNow Fundamentals
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