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ServiceNow

CSA · Question #38

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

The correct answer is D. task. A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.

Submitted by thandi_sa· Apr 18, 2026Self-Service and Process Automation

Question

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options

  • Areport
  • Bflow
  • Cevent
  • Dtask

How the community answered

(22 responses)
  • A
    5% (1)
  • C
    9% (2)
  • D
    86% (19)

Why each option

A 'task' in ServiceNow is the fundamental record type representing work that is created, acted upon, and eventually moved to a closed state.

Areport

A report is a data visualization and analysis tool, not an item upon which work is directly performed and closed.

Bflow

A flow (or workflow) defines the sequence of activities for a process but is not the item itself that work is performed on and closed.

Cevent

An event is a record of something that happened in the system, often triggering actions, but it is not the primary record type for trackable work that is performed and closed.

DtaskCorrect

A 'task' is a foundational concept in ServiceNow, representing any unit of work that needs to be performed, tracked, and completed. These records, such as incidents, problems, or change requests, follow a lifecycle from being created, having work done, and eventually moving to a resolved or closed state.

Concept tested: Definition of a ServiceNow task

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/task-table-admin/concept/task-table-extension.html

Topics

#Task Management#Record Lifecycle#Process Management#ServiceNow Fundamentals

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