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CSA · Question #3

CSA Question #3: Real Exam Question with Answer & Explanation

The correct answer is A: The CMDB contains data about tangible and intangible business assets. The Configuration Management Database (CMDB) stores comprehensive information about all Configuration Items (CIs), encompassing both tangible hardware and software assets, as well as intangible services and relationships.

Submitted by the_admin· Apr 18, 2026Database Management and Platform Security

Question

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Options

  • AThe CMDB contains data about tangible and intangible business assets
  • BThe CMDB contains the Business Rules that direct the intangible, configurable assets used by a
  • CThe CMDB archives all Service Management PaaS equipment metadata and usage statistics
  • DThe CMDB contains ITIL process data pertaining to configuration items

Explanation

The Configuration Management Database (CMDB) stores comprehensive information about all Configuration Items (CIs), encompassing both tangible hardware and software assets, as well as intangible services and relationships.

Common mistakes.

  • B. The CMDB contains data about CIs, not Business Rules themselves, which are platform automation scripts.
  • C. The CMDB focuses on CIs and their relationships, not specifically archiving all PaaS equipment metadata and usage statistics, which might be handled by other monitoring tools.
  • D. While CMDB is crucial for ITIL processes, it contains the data pertaining to configuration items, not the ITIL process data itself.

Concept tested. CMDB purpose and contents

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/c_CMDB.html

Topics

#CMDB#Configuration Items#ITSM#Asset Management

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