CSA · Question #29
Which three Variable Types can be added to a Service Catalog Item?
The correct answer is D. Multiple Choice, Select Box, and Checkbox. Service Catalog items support various variable types to collect user input, including Multiple Choice, Select Box, and Checkbox, for diverse data collection needs.
Question
Which three Variable Types can be added to a Service Catalog Item?
Options
- ATrue/False, Multiple Choice, and Ordered
- BTrue/False, Checkbox, and Number List
- CNumber List, Single Line Text, and Reference
- DMultiple Choice, Select Box, and Checkbox
How the community answered
(29 responses)- B3% (1)
- C3% (1)
- D93% (27)
Why each option
Service Catalog items support various variable types to collect user input, including Multiple Choice, Select Box, and Checkbox, for diverse data collection needs.
'Ordered' is not a standard variable type in the Service Catalog; 'True/False' is a type, and 'Multiple Choice' is, but the combination is incorrect.
'Number List' is not a standard variable type in the Service Catalog; 'True/False' and 'Checkbox' are valid but the combination is incomplete/incorrect.
'Number List' is not a standard variable type; 'Single Line Text' and 'Reference' are valid, but the combination isn't the best fit for typical examples and the correct answer provides a better set.
Multiple Choice allows users to select one option from a predefined list using radio buttons. Select Box provides a dropdown list for single selection. Checkbox allows users to select or deselect a binary option.
Concept tested: Service Catalog variable types
Source: https://docs.servicenow.com/bundle/utah-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html
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