CSA · Question #30
How are Workflows moved between instances?
The correct answer is A. Workflows are moved using Update Sets. Workflows, being configurations and business logic, are transferred between ServiceNow instances primarily through the use of Update Sets.
Question
How are Workflows moved between instances?
Options
- AWorkflows are moved using Update Sets
- BWorkflows are moved using Transform Maps
- CWorkflows are moved using Application Sets
- DWorkflows cannot be moved between instances
How the community answered
(20 responses)- A95% (19)
- B5% (1)
Why each option
Workflows, being configurations and business logic, are transferred between ServiceNow instances primarily through the use of Update Sets.
Update Sets capture configuration changes made to the platform, including the design and logic of Workflows. By committing an Update Set from a development instance to a test or production instance, the Workflow definition is deployed to the new environment.
Transform Maps are used for importing external data into ServiceNow tables, not for moving configurations like Workflows.
There is no standard ServiceNow feature called 'Application Sets' for moving workflows.
Workflows are designed to be moved between instances using Update Sets to facilitate development and deployment lifecycles.
Concept tested: ServiceNow Update Sets for workflow migration
Source: https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/concept/c_UpdateSets.html
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