CSA · Question #46
How is a group defined in ServiceNow?
The correct answer is B. A group is one record stored in the Group [sys_user_group] table. In ServiceNow, a group is fundamentally defined as a single record stored within the Group [sys_user_group] table.
Question
How is a group defined in ServiceNow?
Options
- AA group is one record stored in the Group Type [sys_user_group_type] table
- BA group is one record stored in the Group [sys_user_group] table
- CA group defines a set of users that share the same location
- DA group defines a set of users that share the same job title
How the community answered
(21 responses)- B90% (19)
- C5% (1)
- D5% (1)
Why each option
In ServiceNow, a group is fundamentally defined as a single record stored within the `Group [sys_user_group]` table.
The `Group Type [sys_user_group_type]` table defines categories for groups, not individual groups themselves.
ServiceNow manages groups as records in the `sys_user_group` table. Each record in this table represents a distinct group, which can then have users and roles associated with it for various platform functions like assignment and access control.
While users in a group might share the same location, this is not the fundamental definition of a group in ServiceNow; groups are defined structurally as records.
Users in a group might share job titles, but this is a characteristic of some groups, not the technical definition of how a group is stored and managed within the platform.
Concept tested: Group definition and underlying table
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/user-administration/concept/c_Groups.html
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