What is a role in ServiceNow?

The correct answer is C. A role is one record in the Role [sys_user_role] table. In ServiceNow, a role is a single record stored within the Role [sys_user_role] table, representing a collection of permissions.

Submitted by alyssa_d· Apr 18, 2026Database Management and Platform Security

Question

Options

AA role is one record in the Role [user_sys_role] table
BA role is a set of modules for a particular application
CA role is one record in the Role [sys_user_role] table
DA role is a persona used in Live Feed Chat

How the community answered

(64 responses)

A
6% (4)
B
2% (1)
C
89% (57)
D
3% (2)

Why each option

In ServiceNow, a role is a single record stored within the `Role [sys_user_role]` table, representing a collection of permissions.

AA role is one record in the Role [user_sys_role] table

The correct table name for roles is `sys_user_role`, not `user_sys_role`.

BA role is a set of modules for a particular application

While roles influence which modules a user can see, a role itself is not a set of modules; it is a set of permissions.

CA role is one record in the Role [sys_user_role] tableCorrect

A role in ServiceNow is a record in the `sys_user_role` table that grants a specific set of permissions and access rights. These roles are then assigned to users or groups, determining what they can see and do within the instance.

DA role is a persona used in Live Feed Chat

A role is a fundamental security and access control concept, not specifically a persona for Live Feed Chat.

Concept tested: Role definition and underlying table

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/user-administration/concept/c_Roles.html

Topics

#ServiceNow Roles#Access Control#Platform Security#sys_user_role table

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