CSA Question #19: Real Exam Question with Answer & Explanation

Question

When working on a form, what is the difference between Insert and Update operations?

Options

• AInsert creates a new record and Update saves changes, both remain on the form
• BInsert creates a new record and Update saves changes, both exit the form
• CInsert saves changes and exits the form, Update saves changes and remains on the form
• DInsert saves changes and remains on the form, Update saves changes and exits the form

Explanation

The 'Insert' operation saves a new record and generally keeps the user on the form, whereas the 'Update' operation saves changes to an existing record and typically exits the form.

Common mistakes.

• A. The 'Update' operation typically exits the form after saving changes, it does not remain on the form.
• B. The 'Insert' operation, particularly when using 'Insert' or 'Insert and Stay', usually keeps the user on the form, it does not typically exit immediately.
• C. The 'Insert' operation usually keeps the user on the form, and the 'Update' operation typically exits the form, making this statement incorrect for both.

Concept tested. Form UI actions (Insert vs. Update)

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation-and-uis/reference/ui-actions.html

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