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CSA · Question #19

When working on a form, what is the difference between Insert and Update operations?

The correct answer is D. Insert saves changes and remains on the form, Update saves changes and exits the form. The 'Insert' operation saves a new record and generally keeps the user on the form, whereas the 'Update' operation saves changes to an existing record and typically exits the form.

Submitted by femi9· Apr 18, 2026User Interface and Navigation

Question

When working on a form, what is the difference between Insert and Update operations?

Options

  • AInsert creates a new record and Update saves changes, both remain on the form
  • BInsert creates a new record and Update saves changes, both exit the form
  • CInsert saves changes and exits the form, Update saves changes and remains on the form
  • DInsert saves changes and remains on the form, Update saves changes and exits the form

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    8% (3)
  • D
    87% (33)

Why each option

The 'Insert' operation saves a new record and generally keeps the user on the form, whereas the 'Update' operation saves changes to an existing record and typically exits the form.

AInsert creates a new record and Update saves changes, both remain on the form

The 'Update' operation typically exits the form after saving changes, it does not remain on the form.

BInsert creates a new record and Update saves changes, both exit the form

The 'Insert' operation, particularly when using 'Insert' or 'Insert and Stay', usually keeps the user on the form, it does not typically exit immediately.

CInsert saves changes and exits the form, Update saves changes and remains on the form

The 'Insert' operation usually keeps the user on the form, and the 'Update' operation typically exits the form, making this statement incorrect for both.

DInsert saves changes and remains on the form, Update saves changes and exits the formCorrect

When a new record is saved using 'Insert' (or 'Insert and Stay' UI action), the record is created, and the user remains on the form; conversely, the 'Update' UI action saves changes to an existing record and then navigates the user away from the form, typically to the list view.

Concept tested: Form UI actions (Insert vs. Update)

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation-and-uis/reference/ui-actions.html

Topics

#Form operations#UI actions#Record management#Insert vs Update

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