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CSA · Question #17
CSA Question #17: Real Exam Question with Answer & Explanation
The correct answer is A: Testing and visibility. User impersonation allows an administrator to temporarily assume the identity of another user, primarily for testing system functionality and verifying data visibility.
Submitted by valeria.br· Apr 18, 2026Database Management and Platform Security
Question
What is the function of user impersonation?
Options
- ATesting and visibility
- BActivate verbose logging
- CView custom perspectives
- DUnlock Application master list
Explanation
User impersonation allows an administrator to temporarily assume the identity of another user, primarily for testing system functionality and verifying data visibility.
Common mistakes.
- B. Activating verbose logging is a system administration function typically controlled by properties or log levels, not directly by user impersonation.
- C. 'View custom perspectives' is not a standard ServiceNow term directly associated with the function of impersonation.
- D. 'Unlock Application master list' is not a recognized ServiceNow function or a purpose of user impersonation.
Concept tested. User Impersonation purpose
Topics
#User Impersonation#Administration#Testing#Visibility
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