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CSA · Question #27
CSA Question #27: Real Exam Question with Answer & Explanation
The correct answer is B: Maintain Items. To create a new catalog item in ServiceNow, an Administrator navigates to the "Maintain Items" module within the Service Catalog application.
Submitted by amina.ke· Apr 18, 2026Self-Service and Process Automation
Question
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Options
- AMaintain Categories
- BMaintain Items
- CContent Items
- DItems
Explanation
To create a new catalog item in ServiceNow, an Administrator navigates to the "Maintain Items" module within the Service Catalog application.
Common mistakes.
- A. Maintain Categories is used to define and manage categories for organizing catalog items, not to create the items themselves.
- C. Content Items is a type of catalog item that displays information rather than requesting something, not the module for creation.
- D. While 'Items' might be a generic term, 'Maintain Items' is the specific module for item creation and management.
Concept tested. Service Catalog item creation module
Topics
#Service Catalog#Catalog Item creation#Administrator UI navigation#Module access
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