CSA · Question #94
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing t
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Question
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
- For HR, the item will be used primarily for the Onboarding
coordinators, for employee orientation sessions.
- For Facilities, the item will be used for anyone in the company who
needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements?
Options
- ACreate one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up;
- BCreate one Catalog Item for Event Room Set Up; then publish to both Catalogs.
- CCreate one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is
- DCreate one Catalog Item for Event Room Set Up; then use ACLs to control access.
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