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CSA · Question #92

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: - Incidents where the state is Closed - Incidents where Assignment Group is Network…

The correct answer is A. Define the first condition; click AND button; define second condition; click Run. To create a filter showing records that meet two specific conditions simultaneously, the user must define the first condition, add the second with an 'AND' operator, and then run the query.

Submitted by parkjh· Apr 18, 2026User Interface and Navigation

Question

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

  • Incidents where the state is Closed
  • Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options

  • ADefine the first condition; click AND button; define second condition; click Run
  • BDefine the first condition; click AND button; define second condition; press enter
  • CDefine the first condition; click OR button; define second condition; press enter
  • DDefine the first condition; click > icon on breadcrumb, define second condition; click Run
  • EDefine the first condition; click > icon on breadcrumb, define second condition; press enter

How the community answered

(37 responses)
  • A
    92% (34)
  • B
    3% (1)
  • D
    5% (2)

Why each option

To create a filter showing records that meet two specific conditions simultaneously, the user must define the first condition, add the second with an 'AND' operator, and then run the query.

ADefine the first condition; click AND button; define second condition; click RunCorrect

When building a list filter to show records that satisfy multiple criteria at the same time, you first define the initial condition. To combine it logically with another condition where both must be true, you click the 'AND' button. After defining the subsequent condition, clicking 'Run' executes the combined filter and displays the results.

BDefine the first condition; click AND button; define second condition; press enter

Pressing enter typically submits a single field or form input, but it is not the action to execute a multi-condition list filter in ServiceNow; the 'Run' button is required.

CDefine the first condition; click OR button; define second condition; press enter

Using the 'OR' button would display records that meet *either* the first *or* the second condition, not necessarily both, which contradicts the requirement for records satisfying two conditions.

DDefine the first condition; click > icon on breadcrumb, define second condition; click Run

The '>' icon on the breadcrumb is used for navigating within filter hierarchies or drilling down, not for adding sequential 'AND' conditions to the current filter builder.

EDefine the first condition; click > icon on breadcrumb, define second condition; press enter

Similar to D, the '>' icon is incorrect for adding an 'AND' condition, and pressing enter does not execute the filter.

Concept tested: Building multi-condition list filters (AND)

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_UseFiltersAndBreadcrumbs.html

Topics

#List filtering#UI navigation#Filter conditions#AND operator

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