CSA · Question #66
CSA Question #66: Real Exam Question with Answer & Explanation
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Question
ServiceNow contains a resource which provides the following: - A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. - A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?
Options
- ACommon Services Data Model (CSDM)
- BInformation Technology Service Management (ITSM)
- CConfiguration Management Database (CMDB)
- DInformation Technology Infrastructure Library (ITIL)
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