ServiceNow
CSA · Question #66
ServiceNow contains a resource which provides the following: - A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true servic
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Submitted by hassan_iq· Apr 18, 2026Database Management and Platform Security
Question
ServiceNow contains a resource which provides the following:
- A standard and shared set of service related definitions across
ServiceNow products and platform that will enable and support true service level reporting.
- A CMDB framework across our products and platform that will enable
and support multiple configuration strategies. What resource do these statements describe?
Options
- ACommon Services Data Model (CSDM)
- BInformation Technology Service Management (ITSM)
- CConfiguration Management Database (CMDB)
- DInformation Technology Infrastructure Library (ITIL)
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Topics
#CSDM#CMDB#Service Definitions#Data Model