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CSA · Question #67
CSA Question #67: Real Exam Question with Answer & Explanation
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Submitted by krish.m· Apr 18, 2026Database Management and Platform Security
Question
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Options
- AThe Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
- BThe manager does not have the itil role.
- CThe manager is not a member of the Service Desk group.
- DThe manager is not a member of the Network and Hardware groups.
- EThe Assignment Group manager field is empty.
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Topics
#Roles and Permissions#ITIL Role#Access Control#Task Visibility