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CSA · Question #98

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

The correct answer is E. Reports > Create New. To create a new report in ServiceNow, the analyst should begin by navigating to the 'Reports' module and selecting 'Create New'.

Submitted by fernanda_arg· Apr 18, 2026User Interface and Navigation

Question

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Options

  • AReport Dashboard > Create New
  • BReports > Getting Started
  • CPerformance Analytics > Reports
  • DSelf-Service > Reports
  • EReports > Create New

How the community answered

(37 responses)
  • A
    3% (1)
  • C
    3% (1)
  • E
    95% (35)

Why each option

To create a new report in ServiceNow, the analyst should begin by navigating to the 'Reports' module and selecting 'Create New'.

AReport Dashboard > Create New

'Report Dashboard > Create New' is for creating a new dashboard to display multiple reports, not for creating a single new report itself.

BReports > Getting Started

'Reports > Getting Started' would likely provide documentation or tutorials on reporting, rather than directly launching the report creation interface.

CPerformance Analytics > Reports

'Performance Analytics > Reports' refers to advanced analytical reports requiring a separate Performance Analytics license and configuration, which is distinct from standard platform reporting.

DSelf-Service > Reports

'Self-Service > Reports' typically provides access for users to view existing reports, not to create new ones from scratch.

EReports > Create NewCorrect

The most straightforward and standard method to start building a new report in ServiceNow is to go to the 'Reports' application menu and then choose the 'Create New' module. This action initiates the report builder, allowing the analyst to define report properties, data sources, and visualizations.

Concept tested: Creating new reports

Source: https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/reporting/task/t_CreateAReport.html

Topics

#Reporting#Report Creation#ServiceNow Navigation

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