820-605 Exam Questions

What are two drivers for Customer Success? (Chooser two)

From a Customer Success perspective, why should the customer's health be monitored?

Which Customer Success activity is critical from the supplier perspective?

What is a lagging indicator of the customer achieving the value proposition?

Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

What is the purpose of targeted use cases?

How can Customer Success Plan tracking drive additional license purchases?

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

What is a business adoption barrier?

What is a technical adoption barrier?

Which perspectives are covered in a balanced scorecard?

Which action should a Customer Success Manager take when the product utilization score is not improving?

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

What is the financial implication of churn?

What is the order of the key elements of process improvement for Customer Success?

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations te...

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

Which scenario represents a use case expand opportunity?

Which two activities support Customer Success planning? (Choose two.)

What is a common indicator of customer health?

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to...

Which factor delays time to value?

In which lifecycle stage would a lack of skilled resources be identified as a barrier?

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes...

Which activity should happen after successful customer value realization?

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

What is a leading indicator of adoption in the healthscore?

What is the financial implication of churn?

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they...

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

What are two customer advantages of purchasing subscription licenses? (Choose two.)

Refer to the exhibit. What is the concern for a Customer Success Manager within this task of the RACI matrix?

A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sent...

Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company A?

What is a lagging indicator?

Which analysis model is used to better understand the customer business environment?

What is a financial implication of churn?

What is an objective of the Customer Success Manager?

Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use ca...

What is a purpose of a customer stakeholder map?

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

How does the Customer Success Manager identify the product and solutions purchased by a customer?

What are the sources used to identify barriers?

How should a Customer Success Manager resolve a customer's skill gap for a new product?