What is a lagging indicator?

The correct answer is D. increase in the net promoter score. A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the…

Driving Value and Outcomes

Question

Options

Aincrease in the number of trained users
Badoption of a product
Cdevelopment of a new product
Dincrease in the net promoter score

How the community answered

(51 responses)

A
6% (3)
B
2% (1)
C
2% (1)
D
90% (46)

Explanation

A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the product or

Topics

#lagging indicator#NPS

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