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820-605 · Question #142
820-605 Question #142: Real Exam Question with Answer & Explanation
The correct answer is D: increase in the net promoter score. A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the product
Question
What is a lagging indicator?
Options
- Aincrease in the number of trained users
- Badoption of a product
- Cdevelopment of a new product
- Dincrease in the net promoter score
Explanation
A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the product or
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